Ripply.socialbeta

How can we help you?

Find answers to common questions or get in touch with our support team

Frequently Asked Questions

Find quick answers to the most common questions

Getting Started

How do I create an account?

Click 'Get Started' on our homepage, enter your email and password, and verify your email address to activate your account.

What video platforms are supported?

We support TikTok, YouTube, Instagram, LinkedIn, Facebook, Twitter/X, Vimeo, and direct video file uploads.

How does the automated transcription work?

Our automated system analyzes your video content, extracts audio, generates accurate transcripts, and creates summaries with key insights.

Features & Usage

How many videos can I process per month?

Starter plan: 5 videos, Creator plan: 100 videos, Business plan: 500 videos. Upgrade anytime for more capacity.

Can I edit generated posts before publishing?

Yes! All generated content can be edited, customized, and scheduled according to your preferences.

What social media platforms can I post to?

We generate optimized content for Twitter, Instagram, LinkedIn, Facebook, TikTok, and YouTube.

Billing & Plans

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

Do you offer refunds?

We offer a 14-day money-back guarantee for new subscribers. Contact support for refund requests.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal through our secure payment processor.

Privacy & Security

Is my content secure?

Yes, we use enterprise-grade encryption and security measures. Your content is processed securely and never shared with third parties.

Do you store my videos permanently?

We temporarily store videos for processing, then delete them within 30 days. Generated content is kept according to your plan.

Can I delete my data?

Absolutely. You can delete your account and all associated data at any time from your account settings.

Still need help?

Can't find what you're looking for? Our support team is here to help you succeed.